SHIPPING POLICY

All orders are packaged and shipped during Monday through Friday during business hours (Time Zone GMT+8).  Orders placed over the weekend or during select holidays will be processed the next business day.   Orders will be shipped out within 1 to 2 business days from the order date.  Once packages have been shipped out, all customers will receive an email of delivery notification with a tracking number.

We ship to Hong Kong, US, UK, Australia and other International locations* and offer flat rate shipping options. What does this mean for you?  This means you can load up your order for one, low price regardless of the size and weight of your package.

Destinations	Carrier	Expected Time Frame (FROM YOUR ORDER DATE)*	Shipping fee	Where to check your parcel
Hong Kong	Smart Post Service provided by Hong Kong Post	2 - 3 BUSINESS days	FREE OVER USD$40 Purchase or USD$3.00	Hongkong Post
United States	USPS First Class	4 - 7 BUSINESS days	FREE OVER USD$80 Purchase or USD$7.00	USPS.COM
United Kingdom	Royal MailTracked 48 Service provided by Royal Mail	5 - 7 BUSINESS days**	FREE OVER USD$80 Purchase or USD$7.00	Royal Mail
Australia	Parcel Delivery Service provided by Fastway or Australia Post	4 - 7 BUSINESS days	FREE OVER USD$80 Purchase or USD$8.00	Fastway or  Australia Post
Canada, Brazil, France, Germany, Switzerland, Netherlands, Spain, Russia, Norway, Sweden, Denmark, Israel, Japan, South Korea, Macao, Vietnam, Cambodia, Thailand, Malaysia, Singapore, Philippines, Indonesia, New Zealand	e-Express Service provided by Hong Kong Post	7 - 14 BUSINESS days	FREE OVER USD$80 Purchase or USD$7.00	Hongkong Post
United States, United Kingdom, Australia, Canada, Brazil, France, Germany, Switzerland, Netherlands, Spain, Russia, Norway, Sweden, Denmark, Israel, Japan, South Korea, Macao, Vietnam, Cambodia, Thailand, Malaysia, Singapore, Philippines, Indonesia, New Zealand	e-Express Service provided by Hong Kong Post	7 - 14 BUSINESS days	FREE, only available during promotion period	Hongkong Post

*All time frames represented are average estimates and are subject to change according to any delays caused by the 3rd party shipping service provider. Zacway Eyewear is not responsible for any delays caused by the shipping courier.  In addition, during the holiday season, for example Christmas, the Customs Department may experience a higher amount of packages coming in. Therefore, it is a possibility that your package may experience this type of additional delay due to your local Customs Department.

 

**Royal Mail Delivery including Saturday

Import Duties

Zacway Eyewear offers an economical shipping selection for our International Customers with delivery service with tracking from our courier partners.  In some cases there are additional taxes and duty charges assessed by the local custom authorities. Such charges are a sole responsibility of the recipient. We recommend that you familiarize yourself with customs and duties policies applicable to your country.  All customers are responsible for any and all customs duties fees that may be incurred by the country the package is being shipped to. Zacway Eyewear will not be held liable for any unclaimed packages or delivery delays due to additional fees. We are unable to calculate customs fees.  During the holiday season, for example Christmas, the Customs Department may experience a higher amount of packages coming in. Therefore, it is a possibility that your package may experience this type of additional delay due to your local Customs Department.

 

RETURN POLICY

We are committed to providing you high quality eyewear products. If for any reason our product fails to meet your expectations, you have 30 days to return merchandise for an exchange or refund of the purchase price.

Our Return and Exchange Policy only applies to all online purchases made through www.zacwayeyewear.com. If your purchase was through another marketplace, please review that marketplace’s return policy as it may be different.

How to return:

1. Print out and complete the Return/Exchange Form.
2. Pack and seal your return merchandise securely (in original packaging if possible) and include the Return/Exchange Form. Shipping and handling charges are not refundable. Return shipping cost is responsible by the customer.
3. Mail returned package to the address below using a TRACEABLE delivery option:

Zacway Eyewear will handle all returns per the Return/Exchange Form only once the form and the returned merchandises have been RECEIVED at the facility. On average, it may take us 1 to 2 business days to process your return.  All refunds will be issued back to the originating account.

 

Bundle Discounts:

Zacway Eyewear may offer bundle discount on selected eyewear products that must be purchased together in order to receive a discount.

Items sold as part of a bundle may be returned individually for replacement within the applicable Return Policy period for that individual item.

If an individual bundle item is returned for a refund, the applicable discount will be VOIDED, and the discounted amount will be deducted from the amount of the refund. If your bundle discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the bundle deal in order to receive a refund.

For example: If your bundle discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

For Returns of Defective Items or Incorrectly Shipped Items:

Any defective item that was shipped incorrectly from the original invoice may be refunded or exchanged. Please contact us immediately at: cs@zacway.com to request a prepaid shipping label to ship the defective or incorrect item back to us. If you are an international customer, please contact us directly and we will assess the best way to handle your situation.  We may require you to email us pictures of your defective items.